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This a great book. Roy Barnes is very inspirational lays out ...
This a great book.
LW
15 February 2015
Customer Experience Tips for Everyone!
I manage a small wine and spirit store.
ZJ
15 February 2015
Great introduction
A very good overview of interacting with your customer across multiple platforms..
NX
15 February 2015
More Value Than Any Class, Seminar, Or Workshop And Cheaper
"Customer Experience For Dummies" by Roy Barnes and Bob Kellehern is another great Dummies book.
LV
15 February 2015
Well written and thought provoking guide.
An excellent, thoughtful, well-written, and well-reasoned book, Customer Experience for Dummies will teach you something valuable about Customer Experience regardless of your level of experience.
HJ
12 February 2015
Author's anecdotes are endearing
Not all of the DUMMIES books are wonderful and I think it is largely because of the author's connection or lack thereof with the reader.
PQ
9 February 2015
intelligent, and well-structured introduction to providing customers with excellent ...
This is a peppy, intelligent, and well-structured introduction to providing customers with excellent experiences.
LW
7 February 2015
A plain and simple but powerful reference tool in customer experience
Customer Experience for Dummies is a good reference tool for managing customer experience as the ultimate competitive advantage.
WI
28 January 2015
Would you like Fries with that Sir?
I have read many of these books for Dummies and this one has to be the top of my list!
YH
25 January 2015
A Good Book
The main reason for picking up this book was that the corporation I work for recently announced a new division aimed at Customer Experience Design.
Reviews (10)
This a great book. Roy Barnes is very inspirational lays out ...
This a great book.
Customer Experience Tips for Everyone!
I manage a small wine and spirit store.
Great introduction
A very good overview of interacting with your customer across multiple platforms..
More Value Than Any Class, Seminar, Or Workshop And Cheaper
"Customer Experience For Dummies" by Roy Barnes and Bob Kellehern is another great Dummies book.
Well written and thought provoking guide.
An excellent, thoughtful, well-written, and well-reasoned book, Customer Experience for Dummies will teach you something valuable about Customer Experience regardless of your level of experience.
Author's anecdotes are endearing
Not all of the DUMMIES books are wonderful and I think it is largely because of the author's connection or lack thereof with the reader.
intelligent, and well-structured introduction to providing customers with excellent ...
This is a peppy, intelligent, and well-structured introduction to providing customers with excellent experiences.
A plain and simple but powerful reference tool in customer experience
Customer Experience for Dummies is a good reference tool for managing customer experience as the ultimate competitive advantage.
Would you like Fries with that Sir?
I have read many of these books for Dummies and this one has to be the top of my list!
A Good Book
The main reason for picking up this book was that the corporation I work for recently announced a new division aimed at Customer Experience Design.